Return and Refund Policy
Sportique Global FZ LLC

Last updated: June 23, 2026
At Sportique Global FZ LLC (“Sportique,” “we,” “us,” or “our”), we want you to feel confident every time you shop with us. If something isn’t right — wrong size, wrong item, or you simply changed your mind — this policy explains exactly how returns and refunds work, what qualifies, and how long each step takes.
This policy applies to all purchases made through our website. By placing an order, you agree to the terms outlined below.
Our return promise
We accept returns within 30 days of the delivery date, no questions about why. You have a full month from the day your order arrives to decide whether to keep it. If day 30 falls on a Friday or public holiday in the UAE, the deadline extends to the next working day.
What qualifies for a return
To be eligible for a return, the item must meet all of the following conditions. The item must be unused, unworn, and unwashed. The item must be free of stains, odors, pet hair, deodorant marks, or any signs of wear. All original tags, labels, and hygiene stickers must still be attached. The item must be returned in its original packaging, including the shoe box for footwear (the shoe box counts as part of the product — items returned without it may be subject to a reduced refund). Any free gifts, promotional items, or bundled accessories that came with the order must be included in the return.
We inspect every returned item. If an item shows signs of use or does not meet the conditions above, we reserve the right to reject the return and ship the item back to you at your expense, or to apply a restocking deduction of up to 30 percent of the item price before issuing a partial refund.
What cannot be returned
The following items are final sale and cannot be returned or exchanged: undergarments, socks, and compression wear (for hygiene reasons), items marked as “Final Sale” or “Non-Returnable” on the product page, gift cards, items that have been altered, tailored, or customized at your request, and items purchased during a clearance event where the product listing explicitly stated no returns.
How to start a return
Contact our team to initiate the process. You can email us at info@sportiqueglobal.com with the subject line “Return Request — Order #[your order number].” Include your full name and order number, the item or items you wish to return, the reason for the return (this helps us improve, though it does not affect your eligibility), and whether you prefer a refund to your original payment method or a store credit.
We will respond within 2 business days with a Return Authorization Number (RAN) and detailed return shipping instructions, including the return address. Do not send any items back without a Return Authorization Number. Unauthorized returns may be refused or delayed.
Returning your item
Once you receive your Return Authorization Number, pack the item securely in its original packaging. Write the Return Authorization Number clearly on the outside of the shipping box (not on the product packaging itself). Ship the item to the address provided in our return instructions within 7 days of receiving your authorization. We recommend using a tracked shipping service and keeping your tracking number and shipping receipt. Sportique is not responsible for items lost or damaged during return transit if you choose an untracked service.
Return shipping costs
If you are returning an item because you changed your mind, ordered the wrong size, or simply no longer want it, return shipping costs are your responsibility. We do not provide prepaid return labels for change-of-mind returns.
If you are returning an item because it arrived defective, damaged, or incorrect (wrong item, wrong size shipped by us, or a manufacturing defect), we will cover the return shipping cost. Contact us first and we will either arrange a prepaid return label or reimburse your documented return shipping expense.
For customers within the UAE, return shipping typically costs between AED 20 and AED 40 depending on the courier and package weight. For international returns, costs vary by country and carrier.
Refund processing
Once we receive your return at our facility, we inspect the item within 3 business days. You will receive an email confirming whether your return has been accepted or rejected.
If accepted, your refund will be processed as follows. Refunds to the original payment method (credit card, debit card, or online payment) are initiated within 5 business days of acceptance. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement. We have no control over your bank’s processing timeline. Refunds via store credit are issued within 2 business days and delivered to your email as a unique code. Store credits do not expire and can be used on any future order.
If rejected, we will email you with the reason and either return the item to you or offer an alternative resolution.
What gets refunded
The refund covers the full purchase price of the returned item, including any applicable VAT. Original shipping charges paid at checkout are not refunded, unless the return is due to our error (wrong item shipped, defective product, or damaged in transit before delivery). If you used a discount code or promotional offer on the order, the refund reflects the actual amount you paid after the discount, not the original listed price. If a “buy one get one” or bundle promotion was applied and you return only part of the bundle, the refund will be recalculated at the full individual price of the items you are keeping, and the remaining amount will be refunded to you.
Exchanges
If you need a different size or color, we are happy to arrange an exchange subject to availability. Contact us at info@sportiqueglobal.com within 30 days of delivery with your order number and the item and size or color you would like instead. If the replacement item is available, we will hold it for you while your return is in transit. If the replacement item costs more than the original, we will send you a payment link for the difference. If it costs less, we will refund the difference. If the item you want is out of stock, we will offer you the choice of a full refund, a store credit, or an alternative product at the same price point.
For defective items or items damaged on arrival, we prioritize exchanges. Contact us within 7 days of delivery with a photo of the defect or damage, and we will ship the replacement at no additional cost to you. You do not need to return the defective item first — in most cases, we will ship the replacement immediately and provide a prepaid label for returning the defective item afterward.
Defective or damaged items
If your item arrives with a manufacturing defect or was damaged during shipping, contact us within 7 days of delivery at info@sportiqueglobal.com. Include your order number, a clear photo of the defect or damage, and a photo of the shipping packaging if the damage occurred in transit. We will respond within 1 business day and offer you a full replacement shipped at our expense, a full refund including original shipping charges, or a partial refund if you prefer to keep the item (for minor cosmetic imperfections only, at a mutually agreed discount).
For defective items reported after 7 days but within 30 days of delivery, we will still honor the return but may require the item to be shipped back for inspection before issuing a replacement or refund.
Wrong item received
If we shipped you the wrong product, wrong size, or wrong color, contact us immediately at info@sportiqueglobal.com. We will ship the correct item to you at no charge and provide a prepaid return label for the incorrect item. If the correct item is out of stock, we will issue a full refund including all shipping charges.
Late or missing refunds
If you have not received your refund within the expected timeframe, first check your bank or card statement again, as refunds sometimes appear under a different transaction name. Then contact your bank or card issuer, as processing times vary and some institutions take longer to post refunds. If you have done both and still have not received your refund after 15 business days from our confirmation email, contact us at info@sportiqueglobal.com and we will investigate with our payment processor.
Cancellations
If you need to cancel an order, contact us as soon as possible at info@sportiqueglobal.com. If your order has not yet been dispatched, we will cancel it and issue a full refund within 3 business days. If your order has already been dispatched, it cannot be cancelled in transit. You will need to receive the delivery and then follow the standard return process described above.
Orders placed during promotions and sales
Items purchased during promotional events, seasonal sales, or with discount codes follow the same 30-day return policy unless the product listing or promotion terms explicitly state otherwise. Items marked “Final Sale” during any promotion cannot be returned. Bundle and multi-buy promotions: if you return part of a qualifying bundle, the discount may be recalculated and any difference deducted from your refund.
Gift purchases
If you received a Sportique product as a gift and wish to return it, contact us at info@sportiqueglobal.com with the order number (if known) or the gift recipient’s name and the approximate purchase date. Gift returns are issued as store credit only, not as a refund to the original purchaser’s payment method, unless the original purchaser contacts us directly to request a refund.
International returns
Customers outside the UAE are welcome to return items under the same 30-day policy. International return shipping is the customer’s responsibility unless the return is due to our error. We are not responsible for any customs duties, taxes, or fees incurred during the return shipment. We recommend marking the return package as “Returned Goods” on the customs declaration to avoid unnecessary charges. International returns may take longer to reach us — please allow an additional 5 to 10 business days for transit before contacting us about the status of your refund.
Abuse of returns
We value every customer and aim to be as flexible as possible. However, we monitor return patterns and reserve the right to limit or refuse future returns, restrict account privileges, or close accounts where we identify return behavior that is excessive, fraudulent, or inconsistent with genuine personal use. Examples include returning a significant majority of orders over an extended period, returning items that show signs of deliberate misuse, or returning items with switched tags or substituted products.
Changes to this policy
We may update this Return and Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Changes will not apply retroactively to orders placed before the update. We encourage you to review this policy before each purchase.
Contact us
If you have any questions about returns, refunds, or exchanges, or if you need help with a specific order, our team is here to help:
Sportique Global FZ LLC

Blue Titan Business Center, Art Tower 205

Office Al Raffa, Bur Dubai

P.O. Box 93357, Dubai, UAE
Email: info@sportiqueglobal.com

Email: Mary.logente@sportiqueglobal.com

Phone: +971 4 259 6323